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Taylors Clematis :: Privacy Policy

Privacy Policy

Privacy Policy

 

This Privacy Policy sets out the circumstances in which Taylors Clematis collect your personal information, the way we use it and your rights in respect of this information.

If you order online:
We collect your name, address, telephone number and email address in order to process the order and send your order to you. This information is not shared with anyone else during this process, other than the delivery company. We retain this information electronically, so that we can respond to any queries regarding your order.

Payments by cards are not handled by us, you will be directed to the SagePay payment portal or Paypal (which ever method you select) We never see, and never have access to your card details.

If you order by post:
We will enter your name, address, telephone number and email address into our ordering software so that we can process the order and send your order to you. This information is not shared with anyone else during this process, other than the delivery company. We retain this information electronically for 1 month, so that we can respond to any queries regarding your order.

If you supply us with your card details for payment, we enter your card details into our payment terminal powered by Firstdata RBS and the payment is processed. After this we never see nor have access to your card details.

Once we have entered your details the paper order form is securely confetti shredded.

If you order by telephone:
We will enter your name, address, telephone number and email address directly onto an order form, so that we can process the order and send your order to you. If you supply us with your card details for payment, we enter your card details into our payment terminal powered by Firstdata RBS and the payment is processed. After this we never see nor have access to your card details.

Once we have entered your details the paper order form is securely confetti shredded.

 This information is not shared with anyone else during this process, other than the delivery company. We retain the address and order  information electronically in case you have any order queries for 1 month. Again this information is not shared with any third parties.

The delivery company that we use are called 'Parcel Hub' and they use many of our countries best couriers to make the deliveries, in each case they select the best courier and service for the job. As we mentioned earlier we have to pass them your name, address, phone number and email address in order for them to make the delivery to you and to keep you updated on the status of you delivery by email and text (or both)

here is a link to their Data Processing Agreement report - https://www.parcelhub.co.uk/wp-content/uploads/2018/05/Data-Processing-Agreement-PHL-1.pdf 


Our order processing software and databases are installed on modern, up to date computers that are protected by passwords, anti-virus and firewall software. Only approved personnel are given access to these computers. You can contact us at any time to request us to correct your details if they are wrong, or to remove your details permanently from our systems. If you do so you will not receive catalogues, or emails, from us and it will not be possible to answer queries about your orders. We retain invoice details electronically, to satisfy HMRC requirements, for six years after you place the order. After this they are deleted from our systems.


Any personal information we hold about you is stored and processed in line with the Data Protection Act 1998 and in line with the General Data Protection Regulation (GDPR) 2018.
To make enquiries, exercise any of your rights set out in this Privacy Policy, or to make a complaint, please contact our Data Protection Officer, Chris Cocks, via any of these methods:

Post:
Taylors Clematis, Sutton Rd, Sutton, Doncaster, DN6 9JZ

Telephone: 01302700716

Email: info@taylorsclematis.co.uk

If you're not satisfied with the way any complaint you make in relation to your personal information is handled by us then you can refer your complaint to the Information Commissioner's Office, https://ico.org.uk/

How we use cookies


What is a Cookie?

A Cookie a simple text file sent from a website (in this case OUR website) and stored in a user's web browser while the user is browsing a website.

This website (www.taylorsclematis.co.uk) only uses ESSENTIAL Cookies.

Cookies are used on this shopping website to both enable and keep track of the following:
a. the contents of your Shopping Cart
b. if you use the Notify Me function, be reminded about a clematis coming back into stock

c. your path around the site

Cookies used on this website are not used, or visible to, any other website or agency.

You can turn off Cookies within your browser by going to 'Internet Options | Privacy' and selecting to block Cookies.
If you turn off Cookies, you will be unable to place orders or benefit from the other features of this website that use Cookies.

Alternatively, once you have finished using our website, you can direct your browser to delete all Cookies.

Data collected by this site is used to:
a. Take and fulfil customer orders
b.. Provide information to the appropriate third parties for goods delivery purposes only.
c. The record of your purchase is kept by us on a secure system for fulfilment and usual accounting purposes.
d. Anonymously gather site statistics to improve its performance to give you a better user experience.


We donít sell the information collected by Cookies, nor do we disclose the information to third parties, except where required by law (for example to government bodies and law enforcement agencies).

For your added security and to safeguard against fraud, when ordering you will need to enter the CVC2 security number from the reverse of your credit/debit card. Orders without this information will not be processed.

 

 
 
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