Christmas Wreaths --->
*Charity Open Days 2019
*RHS Plant Of The Year at Chelsea Flowershow 2016
Chelsea May 22nd 2018
**NEW FOR 2019
**NEW FOR 2018
**NEW FOR 2017
*Chelsea NEW 2017
**NEW FOR 2016
Raymond Evison Clematis
Bees & Butterflies
Clematis by Name
Clematis by Species
Clematis by Aspect
Clematis by Colour
Clematis by Height
Clematis by Flowering Time
Clematis by Pruning group
Clematis by Collection
SCENTED Clematis
Royal, Regal Clematis
WINTER Clematis
Clematis For Occasions
DOUBLE Clematis
Harrogate Show 2015
Flowershow Pics
Show/charity day dates '19
Size of our plants
History of the Clematis
Brother Stefan Clematis
Places to visit around us
Richard Jackson's Garden
Gift Certificate

Taylors Clematis on Taylors Clematis on Gardeners' World
Taylors Clematis :: Terms and Conditions

Terms and Conditions

Terms & Conditions

The following Terms & Conditions apply to any and every part of the Taylors Clematis website, and by visiting this site you are agreeing to adhere to the following:

1. Price & Payment Terms

1.1 All our prices include our form of VAT. With the HMRC we operate the flat farming scheme rate, 4% of the total can be claimed back if you are vat registered using our DTR number which is:- DTR9570171180000

1.2 We reserve the right to adjust the price before delivery to reflect any unforeseen cost increases.

1.3 Payment of goods constitutes acceptance of our terms and conditions as outlined in this document.

1.4 Goods remain the property of Taylors Clematis until payment is received in full.

2. Delivery

2.0 We operate a 1-2 day service for delivery, however due to unforeseen circumstances on the couriers part, some deliveries may get delayed. This is out of our control and we cannot guarantee the '1-2 day' service. You cannot cancel your order or request a refund on delivery charges until they have been given an extra 1-2 working days chance to get it to you.

2.1 If you refuse delivery of the goods and there is nothing wrong with the clematis we will charge you for the cost of the re-delivery back to us. If we have been given a wrong delivery address, wrong postcode, house number or name and the house owner or tennant refuses delivery (or the couriers cannot locate it), this will incure extra re-delivery charges to the correct address.
2.2 If we have been given wrong delivery/loaction information by you, and for any reason the order is subsequently cancelled by you or returned to us by the courier due to delivery failure, we will only refund the cost of the Clematis. (and you will also be charged for the return delivery cost - back to us)
2.3 For deliveries that do not arrive on your 2nd date, please let us know as soon as possible the following day, so we can chase it up straight away. We need to be made aware of non-deliveries as soon as possible please.
If we are not contacted within 7 days of non-delivery, taylors clematis can not be responsible for the condition of the plants on arrival/and/or/can not be responsible for the loss of plants in transit.

2.4 You have the right to refuse any damaged box. If you accept a delivery with a damaged box we cannot be held responsible for any damage to what is inside once the goods have been signed for.

2.5 Acceptance of delivery constitutes acceptance of our terms and conditions as outlined.
2.6 For all orders without a special 'leave safe' instruction a signature will be required by the carrier. If no one is available a card will be left and you will have to rearrange delivery with the depot within 5 days. If the parcel is returned to us you will have to pay for the parcel to be redelivered.
2.7 Deliveries can be left in a safe location at your request, but no responsibility is taken for them by Taylors Clematis or the carrier from this point on.
2.8 Once delivered our clematis will need planting out as soon as possible, if you cant plant out straight away then simply remove all packaging and keep well watered (every other day ideally)
The sooner you plant them out the better they will perform.

2.9 We do our level best to get UK deliveries to customers on their chosen dates however Taylors Clematis are not responsible for the mis-routing of boxes by the courier, which can result in the delivery being made 1-2 working days late (please note saturday and sunday are not classed as working days).

3.0 deliveries to all postcodes that are in the outer uk zones (highlands and islands also) will also take 3-5 days for delivery, due to the distance travelled.

3.1 Overseas deliveries, We are happy to ship overseas using DHL, but you as the customer must help the delivery process as much as possible. You will be given DHL tracking information (by email) which you need to monitor closely, and you must let us know as soon as possible of any difficulties or hold ups along the way. Then we can assist you to the best of our abilities in order to get your delivery to you. We don't speak lots of different languages so it will be up to you to speak to DHL (or email or online chat) if need be. Deliveries overseas are done at your own risk.

4. Refunds
4.1 If you are worried about a Clematis or feel you may wish to return any Clematis purchased from us (or if for any reason you feel you have not got the plants you've ordered) you must give us notice within 7 days of receipt.

4.2 All returns must be returned at your cost within 14 days of receipt. Simply knock the compost off the roots and cut back to about 8 inches, then pop into an envelope. (this way it will travel on a normal 2nd class stamp as a 2nd class large letter - generally costing between 79p and £1.19)

4.3 Payment for the returned goods will be refunded within 2 days of the goods being received by us.

4.4 Special requests made by yourself are exempt and will not be refunded.
4.5 Every effort is made to see that our stock is correctly named and of the highest quality, however neglect poor planting conditions, adverse weather conditions and damage by animals/pests could lead to plants failing.  Our plants have all been growing here for 2 years prior to us selling them with no problems at all, and are all perfect when they leave. So the responsibility passes over the customer to keep up 'the good work' at the point of sale.
It is therefore impossible for us to consider complaints more than fourteen days after purchase. If there is anything wrong with any plant on arrival we need to be contacted straight away so we can deal with it asap.
Plants will then be replaced or refunded at our discretion on the understanding that the whole plant is returned with the label, inside 21 days.
All our Plants are grown in 2 litre pots on 3 feet canes, and they are all 2 years old. This makes them 'garden ready' 52 weeks a year.
The descriptions and photographs on this website are intended as a guide only, planting varieties in different aspects and climates can have an effect on colour, height and flowering. Feeding also plays a big part in this too.
Home   |   Latest News   |   Special Offers   |   Plant Care   |   Contact Us   |   Delivery   |   FAQs

Copyright 2012 All rights Reserved

Clematis Shoppers online:  153 ., 1 First Time Shopper(s)