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Taylors Clematis :: Terms and Conditions

Terms and Conditions

Terms & Conditions

The following Terms & Conditions apply to any and every part of the Taylors Clematis website, and by visiting this site you are agreeing to adhere to the following:

1. Price & Payment Terms

1.1 All our prices include our form of VAT. With the HMRC we operate the flat farming scheme rate, 4% of the total can be claimed back if you are vat registered using our DTR number which is:- DTR9570171180000

1.2 We reserve the right to adjust the price before delivery to reflect any unforeseen cost increases.

1.3 Payment of goods constitutes acceptance of our terms and conditions as outlined in this document.

1.4 Goods remain the property of Taylors Clematis until payment is received in full.

2. Delivery

2.0 We operate a 1-2 working day service for delivery, however due to unforeseen circumstances on the couriers part, some deliveries may get delayed. This is out of our control and we cannot guarantee the '1-2 working day' service. You cannot cancel your order or request a refund until they have been given an extra 1-2 working days chance to get it to you. If you are going on holiday 1-2 days after the delivery window, then we strongly advise that you do not order for this very same reason.

2.1 If you refuse delivery of the goods and there is nothing wrong with the clematis when they get back to the nursery we will charge you for the cost of the re-delivery back to us (£11). If we have been given a wrong delivery address, wrong postcode, house number or name and the house owner or tennant refuses delivery (or the couriers cannot locate it), we can no longer be responsible for the delivery or the plants inside, if they do eventually turn up with you.
2.2 All plants are sent out in good faith and we address each label exactly as you provide the address details to us at checkout. We also ask at checkout to check and double check your delivery details and most importantly the postcode. We then send out a order confirmation email, which again asks you to check and double check the delivery details. (so as we have said above) If we have been given a wrong delivery address, wrong postcode, house number or name and the house owner or tennant refuses delivery (or the couriers cannot locate it), we can no longer be responsible for the delivery or the plants inside, if they do eventually turn up with you. If they are returned to us because of this then the redelivery cost will be chargeable (£11) 
If you live in a location that couriers do not go, then we again can't be responsible for delays or loss so for example couriers will not go down 'unmade/ unmarked (unadopted) roads' / tracks/ trails /dirt tracks or towpaths
and again if they are returned to us because of this then the redelivery cost will be chargeable (£11) 
2.3 For deliveries that do not arrive on your delivery date, please let us know as soon as possible the following day, so we can chase it up straight away. We need to be made aware of non-deliveries as soon as possible please.
If we are not contacted within 7 days of non-delivery, taylors clematis can not be responsible for the condition of the plants on arrival/and/or/can not be responsible for the loss of plants in transit.
Please Don't think that you are helping us by Not telling us about non deliveries- as even in these strange times our couriers are still delivering ontime - evertime.
So please let us know about all NON-Deliveries the very next day please

2.4 The couriers work 12 hour shifts 8am to 8pm, and this is the delivery 'window' that the parcel could be delivered anywhere inside of. So unfortunately it is not possible for you to 'stipulate' a delivery time or your own 'window' - such as "must be delivered before 5pm" or "do not delivery between 1pm and 2pm" or "do not deliver before 10am" etc. As its just not possible, the drivers have routes that are planned out for them and they have to stick to them. If a delivery continuously fails due to restrictions on delivery times that you have implied yourself, then the box will be brought back to the nursery (RTS) and you will be charged for the return (£11 - per box). You will then be refunded the remainder of the balance once this has been taken into account.

2.5 Acceptance of delivery constitutes acceptance of our terms and conditions as outlined.
2.6 For all orders without a special 'leave safe' instruction a signature will be required by the carrier (of course in this current pandemic climate an acknowledgement from you thru the window or door will be enough for the driver and they will scan it as COVID 19 - DELIVERED) . If no one is available a card will be left and you will have to rearrange delivery with the depot within 3 days. If the parcel is returned to us you will have to pay for the parcel to be redelivered.
2.7 Deliveries can be left in a safe location at your request, but no responsibility is taken for them by Taylors Clematis or the carrier from this point on. Couriers will no longer deliver inside dustbins. So if you put 'Leave in Bin if out' - we will automatically change this to 'Leave behind bin if out'
2.8 Once delivered our clematis will need planting out as soon as possible, if you can't plant out straight away then simply remove all packaging and keep well watered (every day ideally, somtimes twice a day depending on time of year) as if you donít they could deteriorate.
The sooner you plant them out the better they will perform.
If you don't plant them out after a month has passed then we cannot be responsible for any deterioration, as the plants will not be able to take up enough water due to the pot being full of roots and not enough compost for them to live in, thus resulting in them becoming starved. If you can't plant them or don't want to plant them for weeks and weeks after delivery - then don't order them at all, until you are ready and let us look after them here in the meantime.

2.9 We do our level best to get UK deliveries to customers on their chosen dates however Taylors Clematis are not responsible for the mis-routing of boxes by the courier, which can result in the delivery being made 1-2 working days late (please note saturday and sunday are not classed as working days).

When you get your tracking email from the courier please don't change anything with them directly as any changes generally incur a 48 hour delay, especially your address (before notifying us) as this will also incur a cost.

3.0 deliveries to all postcodes that are in the outer uk zones (highlands and islands also) will also take 3-5 days for delivery, due to the distance travelled.

3.1 Overseas deliveries, (CURRENTLY SUSPENED).We are happy to ship overseas using DHL and ParcelForce, but you as the customer must help the delivery process as much as possible. You will be given tracking information (by email) which you need to monitor closely, and you must let us know as soon as possible of any difficulties or hold ups along the way. Then we can assist you to the best of our abilities in order to get your delivery to you. We don't speak lots of different languages so it will be up to you to speak to them (or email or online chat) if need be. Deliveries overseas are done at your own risk.

4. Refunds
4.1 If you are worried about the condition of your Clematis and feel you may wish to return them (or if for any reason you feel you have not got the varieties that you've ordered) you must give us notice within 7 days of receipt.

4.2 If you decide that you no longer require your clematis or have just changed your mind then all returns must be returned at your cost within 14 days of receipt.

4.3 Payment for the returned goods will be refunded within 2 days of the goods being received by us.

4.4 If we ask you to return a single clematis plant at our cost then we will advise you to cut it back to 8 inches and knock all the compost off the roots. It will then fit into an A4 envelope and will travel as a large letter on a second class service (which as of January 2022) will cost £1.65. Please do not send them back on any other service such as first class or small parcel as we will only refund the £1.65.
for the return of 2 or more plants a courier will need to be used, and we will advise of the relevant service to be used at the time.
4.5 Every effort is made to see that our stock is correctly named and of the highest quality, however neglect, poor planting conditions, adverse weather conditions and damage by animals/pests could lead to plants failing.  Our plants have all been growing here for 2 years prior to us selling them with no problems at all, and are all perfect when they leave. So the responsibility passes over the customer to keep up 'the good work' at the point of sale, as plants are indeed Perishable.
It is therefore impossible for us to consider complaints more than fourteen days after purchase. If there is anything wrong with any plant on arrival we need to be contacted straight away so we can deal with it asap.
Plants will then be replaced or refunded at our discretion on the understanding that the whole plant is returned with the label, inside 21 days.
All our Plants are grown in 2 litre pots on 3 feet canes, and they are all 2 years old. This makes them 'garden ready' 52 weeks a year.
The descriptions and photographs on this website are intended as a guide only, planting varieties in different aspects and climates can have an effect on colour, height and flowering. Feeding also plays a big part in this too.
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